Salesforce Service Cloud
With Salesforce Service Cloud your customer service team can resolve customer cases faster and see what they need, when they need it all on the one platform.
Our Client Success
The need for a Salesforce Service Cloud solution
CLOSE CASES FASTER
Help your support agents solve customer problems effectively and promptly with the right tools at their fingertips. Automatically assign cases to the right team members, streamline service processes and know what to focus on and when.
PERSONALISE CUSTOMER SUPPORT
Get immediate insight into your client’s past communications and requirements so you can personalise service and predict future needs.
DELIVER SUPPORT EVERYWHERE
Support customers wherever they are — phone, email, social media, apps to supercharge your efficiency and improve agent productivity.
AUTOMATION
Using automated responses to commonly asked questions and repetitive tasks frees up agents to work on more complex issues.
Our Salesforce Process
Business Review
Once we have an overview of your business challenges, we can then start to discuss possible solutions involving the Salesforce product suite
Configuration
Our Salesforce Consulting team will help you to find the right solutions for your particular management challenges.
Improved Customer Service
Salesforce allows you to build suitable sales processes that match your company’s requirements. It sits on the Force.com platform which can be leveraged to optimise and enhance your sales workflow, leaving you the customer to focus on growth or any other critical KPIs.
Implementation
All our consultants are highly experienced and Certified in Salesforce. With a long history in the CRM and ERP industry, our team also bring decades of experience and learnings from 100s of implementations.
ERP Requirements Planning Tool Kit
Simplify the complex task of selecting the right ERP solution for your business with our comprehensive Requirements Planner. Our expertly designed tool helps you identify, prioritise, and articulate your organisations specific ERP needs, ensuring that you find the perfect fit for your unique requirements.
Manage Your ERP Evaluation Team
Assign roles, track progress, and facilitate effective communication within the team, ensuring seamless collaboration and a well-coordinated evaluation process.
Define Your ERP Module Requirements
Streamline your ERP evaluation by defining and prioritising the vital modules for your organisation's success. Select the ideal ERP solution customised to meet your module requirements and optimise your business operations.
Refine Your ERP Functionality Requirements
Enhance your ERP evaluation process by fine-tuning your functionality requirements with our comprehensive feature list, organised by module. Simplify the task of identifying and prioritising the specific functionalities your business needs to streamline operations.
Create Your ERP Evaluation and Implementation Timeline With Your Target Milestones
Effortlessly outline your ERP evaluation and implementation journey with our customisable timeline feature. Set target milestones and track progress as you navigate through the process. Our intuitive tool empowers you to plan and visualise key stages, ensuring a structured and successful ERP evaluation and implementation within your desired timeframe.
Get a Visual Representation of Your ERP Project Implementation Progress
Gain a clear and visual representation of your ERP project implementation progress with our dynamic tracking feature. Our tool provides intuitive charts and graphs that showcase key milestones, tasks, and their completion status. Stay informed, monitor progress, and ensure a smooth and successful implementation of your ERP solution.
Book your live Salesforce demo
and start amplifying your success
DWR delivers the tools to amplify success; by bringing the right technology, process framework, and team of business experts together.
We're an award-winning ERP technology partner based in Sydney and Melbourne.
Talk to a business technology expert about your challenges, needs, and business growth goals.
