Salesforce Service Cloud is the world’s number 1 CRM & sales force automation application.

Take your customer service to a new level.

With Salesforce Service Cloud your customer service team can resolve customer cases faster and see what they need, when they need it all on the one platform.

Key Features

Close cases faster

Help your support agents solve customer problems effectively and promptly with the right tools at their fingertips. Automatically assign cases to the right team members, streamline service processes and know what to focus on and when.

Personalise customer support

Get immediate insight into your client’s past communications and requirements so you can personalise service and predict future needs.


Using automated responses to commonly asked questions and repetitive tasks frees up agents to work on more complex issues.

Deliver support everywhere

Support customers wherever they are — phone, email, social media, apps to supercharge your efficiency and improve agent productivity.

Brands that trust us

Ready to change the way you do business?

Contact DWR for a consultation