Salesforce Service Cloud

With Salesforce Service Cloud your customer service team can resolve customer cases faster and see what they need, when they need it all on the one platform.

Our Client Success

Take your customer service to a new level

The need for a Salesforce Service Cloud solution

CLOSE CASES FASTER
Help your support agents solve customer problems effectively and promptly with the right tools at their fingertips. Automatically assign cases to the right team members, streamline service processes and know what to focus on and when.
PERSONALISE CUSTOMER SUPPORT
Get immediate insight into your client’s past communications and requirements so you can personalise service and predict future needs.
DELIVER SUPPORT EVERYWHERE
Support customers wherever they are — phone, email, social media, apps to supercharge your efficiency and improve agent productivity.
AUTOMATION
Using automated responses to commonly asked questions and repetitive tasks frees up agents to work on more complex issues.

Our Salesforce Process

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Business Review

Once we have an overview of your business challenges, we can then start to discuss possible solutions involving the Salesforce product suite

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Configuration

Our Salesforce Consulting team will help you to find the right solutions for your particular management challenges.

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Improved Customer Service

Salesforce allows you to build suitable sales processes that match your company’s requirements.  It sits on the Force.com platform which can be leveraged to optimise and enhance your sales workflow, leaving you the customer to focus on growth or any other critical KPIs.

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Implementation

All our consultants are highly experienced and Certified in Salesforce. With a long history in the CRM and ERP industry, our team also bring decades of experience and learnings from 100s of implementations.

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ERP Requirements Planning Tool Kit

Simplify the complex task of selecting the right ERP solution for your business with our comprehensive Requirements Planner. Our expertly designed tool helps you identify, prioritise, and articulate your organisations specific ERP needs, ensuring that you find the perfect fit for your unique requirements.

ERP Requirements Planner
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Manage Your ERP Evaluation Team

Assign roles, track progress, and facilitate effective communication within the team, ensuring seamless collaboration and a well-coordinated evaluation process.

Build Your ERP Evaluation Team
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Define Your ERP Module Requirements

Streamline your ERP evaluation by defining and prioritising the vital modules for your organisation's success. Select the ideal ERP solution customised to meet your module requirements and optimise your business operations.

Select Your ERP Module Requirements
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Refine Your ERP Functionality Requirements

Enhance your ERP evaluation process by fine-tuning your functionality requirements with our comprehensive feature list, organised by module. Simplify the task of identifying and prioritising the specific functionalities your business needs to streamline operations.

Refine Your ERP Functionality Requirements
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Create Your ERP Evaluation and Implementation Timeline With Your Target Milestones

Effortlessly outline your ERP evaluation and implementation journey with our customisable timeline feature. Set target milestones and track progress as you navigate through the process. Our intuitive tool empowers you to plan and visualise key stages, ensuring a structured and successful ERP evaluation and implementation within your desired timeframe.

Create a Detailed ERP Implementation Project Plan
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Get a Visual Representation of Your ERP Project Implementation Progress

Gain a clear and visual representation of your ERP project implementation progress with our dynamic tracking feature. Our tool provides intuitive charts and graphs that showcase key milestones, tasks, and their completion status. Stay informed, monitor progress, and ensure a smooth and successful implementation of your ERP solution.

Visualise Your ERP Evaluation Project
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Companies we've helped to amplify success

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Webprofits
Deus
Omniwealth
tranex group logo
Campus Living Villages
Omniwealth
Employment Innovations
Webprofits
The Brand Stable
Kinnect
Baptist World Aid
Omniwealth
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brand power
fresh produce group
Nelson Meers Hotel Group
MOMENTO
Campus Living Villages
MItchell Bros Logo
Inseego-logo
KokoBlackLogo
The Brand Stable
Buchanan Group
GML Logo
Healthcare Australia Logo
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See the DWR customer success stories

Success stories

Book your live Salesforce demo

and start amplifying your success

DWR delivers the tools to amplify success; by bringing the right technology, process framework, and team of business experts together.

We're an award-winning ERP technology partner based in Sydney and Melbourne.

Talk to a business technology expert about your challenges, needs, and business growth goals.

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