With Salesforce Service Cloud your customer service team can resolve customer cases faster and see what they need, when they need it all on the one platform.
DWRcall 1800 197 403
info@dwr.com.au
DWRcall 1800 197 403
info@dwr.com.au
Help your support agents solve customer problems effectively and promptly with the right tools at their fingertips. Automatically assign cases to the right team members, streamline service processes and know what to focus on and when.
Get immediate insight into your client’s past communications and requirements so you can personalise service and predict future needs.
Support customers wherever they are — phone, email, social media, apps to supercharge your efficiency and improve agent productivity.
Using automated responses to commonly asked questions and repetitive tasks frees up agents to work on more complex issues.
Once we have an overview of your business challenges, we can then start to discuss possible solutions involving the Salesforce product suite
Salesforce allows you to build suitable sales processes that match your company’s requirements. It sits on the Force.com platform which can be leveraged to optimise and enhance your sales workflow, leaving you the customer to focus on growth or any other critical KPIs.
Our Salesforce Consulting team will help you to find the right solutions for your particular management challenges.
All our consultants are highly experienced and Certified in Salesforce. With a long history in the CRM and ERP industry, our team also bring decades of experience and learnings from 100s of implementations.
