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Page Intro - ERP Financial Management Software
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Less digging, more selling

How effectively are you selling to and retaining customers?

Sales teams have a lot going on. To hit targets, they need to quickly uncover new opportunities, tirelessly build relationships, and keep close track of deals to progress them.

Customer service is just as complex. You need more than spreadsheets and post-it notes to keep track of queries, updates, and challenges.

What slows teams down?

Digging for data takes time and effort.

CRM software makes it faster and easier for salespeople to sell and customer service teams to improve the customer experience.

The lead-to-loyal-customer journey

What is a CRM system?

CRM software enables you to keep track of all communications and closely nurture relationships with your leads, prospects, and customers.

There's no more digging for data in spreadsheets or single-use applications with a CRM system. You gain a single platform to manage sales processes and enhance the customer experience.

How NetSuite CRM software delivers results

A NetSuite CRM system is fully integrated within the NetSuite ERP platform to power up your entire lead-to-customer-advocate workflow. Sales, marketing, customer service, inventory, project management, and more are all brought together under one roof.

With CRM + ERP working together, you gain deeper customer behaviour insights and clarity into your most valuable lead and prospect interactions.

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Stand out NetSuite CRM features

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Complete communication history, all in one place.

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Customer 360 view of AR ageing, sales and service activities and KPIs.

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Case management directly from customer records.

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Complete communication history, all in a place.

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Customer 360 view of AR ageing, sales and service activities and KPIs.

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Case management directly from customer records.

Talk to an ERP and CRM software specialist to learn more.

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Know what action to take, and when

Boost customer lifetime value with every interaction

A CRM + ERP solution gives you actionable insights by analysing past sales trends and habits together with purchase and customer history data.

Get better predictions on how to sell more, to which customers, and when. Understand which leads to focus on, who to target with marketing campaigns, and which valued customers could become your next advocates.

Have value-driven conversations

CRM + ERP gives you complete transparency at every customer journey stage.

Customer service knows about sales conversations, sales can view marketing activity, and marketing understands what’s selling. From lead to customer, everyone is empowered with valuable information.

Stand out NetSuite CRM features

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Selective calendar sharing.

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See marketing campaign histories on customer records.

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Fully customisable alerts and reminders.

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Selective calendar sharing.

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See marketing campaign histories on customer records.

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Fully customisable alerts and reminders.

Talk to an ERP and CRM software specialist to learn more.

Why Work with DWR

Why choose a NetSuite ERP system?

29,000+

customers worldwide

NetSuite was born in the cloud in 1998. The platform is now used by 29K+ customers globally.

1

powerful business platform

Leverage one platform to consolidate, streamline, and automate all core business operations.

NetSuite ERP financial features
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NetSuite CRM software features - Save time - from lead to customer advocate

NetSuite's stand-out CRM software features

Save time - from lead to customer advocate

NetSuite CRM empowers teams to manage the end-to-end customer process more efficiently.

With a single source of truth, you'll save time at every stage, including:

  1. Quote management
  2. Opportunity to order, renewals, upsells, and cross-sells
  3. Commissions and sales forecasting
  4. Partner relationships
  5. Automated marketing campaigns
  6. Customer case management
  7. Contact and task follow-ups with dashboard reminders
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NetSuite CRM software features - Boost sales performance
NetSuite's stand-out CRM software features

Boost sales performance

Arm your sales team with real-time visibility of pipelines, deals closed, and sales forecasts.

With a unified quote to cash solution, salespeople gain concise dashboard views with KPIs and report snapshots, including lead to customer conversion, expected revenue vs achieved, and more.

Sales teams also see the full story of customer interactions, including support cases, outstanding invoices, contract management, and order histories.

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NetSuite CRM software features - A unified view of your customers
NetSuite's stand-out CRM software features

A unified view of your customers

NetSuite CRM + ERP gives you a single system for a unified view of your customer information. See customers’ preferences, past transaction histories, and every interaction with your company.

Enable your sales, marketing and support teams to have more informed conversations and deliver consistent, relevant customer experiences at every touchpoint.

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NetSuite CRM software features - Data that stays in your country
NetSuite's stand-out CRM software features

Data that stays in your country

With a NetSuite ERP solution, you never need to wonder, “Where is CRM data stored?”.

NetSuite has 2 x Australian data servers in Sydney and Melbourne. Your valuable customer data is always stored securely, onshore, within Australia.

Learn more about NetSuite’s data centres.

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NetSuite CRM software features - Deliver outstanding customer experiences
NetSuite's stand-out CRM software features

Deliver outstanding customer experiences

NetSuite’s 360-degree view of customer information gives everyone a live, detailed view of customer service and support.

Customer service teams gain consolidated dashboard views with report snapshots highlighting your most important and time-sensitive support cases. Set and assign tasks and reminders for follow-up.

With NetSuite CRM software, you can ensure nothing ever falls off the radar.

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DL - Why CRM Software Is Vital to Your Revenue Generation Strategy

Why CRM Software Is Vital

to Your Revenue Generation Strategy

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When you have detailed data on customer behaviour and priorities, your sales, marketing, and customer service efforts can become closely aligned.
 
Sales reps can have more valuable conversations that convert leads into prospects and customers.
 
Find out why CRM software is vital to improving the customer experience - and your revenue generation.
 
Your complimentary guide brings detailed insights into:

  1. The 7 signs your business needs a CRM system.
  2. How to better manage leads, pipeline, and forecasting.
  3. How sales teams can improve the customer experience and boost revenue.

And a lot more to uncover. Download your guide now.

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DWR Customer Testimonials - BajaRack
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Implementing NetSuite and partnering with DWR has completely transformed our business - they have helped us move to the next level.  The level of customisation it enables has allowed us to craft a dedicated solution that is a perfect fit for what we do.
Aaron Mitchell
Director, BajaRack Australia
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DWR Customer Testimonials - Buchanan
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Having Salesforce implemented and having Salesforce working are two completely different things. DWR and Michael were fantastic in working collaboratively, listening to our challenges and devising solutions that work for us, were implemented quickly and efficiently.
Tim Hansen
Chief Operating Officer, Buchanan Group
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DWR Customer Testimonials - Fertile Mind
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I was extremely happy with the implementation process, particularly running through processes online with the support team at DWR. I’m pleased to recommend DWR as an implementation and support partner. They were quick to understand our requirements and worked with us to establish sound processes that have made us much more productive.
Kylie Mills-Coleman
Operations Manager, Fertile Mind
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DWR Customer Testimonials - Calibre Steel
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Thanks so much to the team at DWR for managing such a smooth NetSuite implementation for our business. The "SuiteSuccess" process really works. NetSuite is already delivering the ROI you said it would. I have no hesitation in recommending your services to anyone that needs new business suite software.
Shaan Beatty
Managing Director, Calibre Steel
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DWR Customer Testimonials - Employment Innovations
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DWR came highly recommended and we are very happy we made the decision to partner with them. They really are subject matter experts when it comes to NetSuite implementation, configuration and performance.
Rebecca Day
Chief Financial Officer, Employment Innovations
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Partner with an award-winning NetSuite Solution Provider

Partner with an

award-winning NetSuite solution provider

Since 2009, the DWR team have helped NetSuite customers amplify success. DWR is the winner of the NetSuite Highest Growth Partner 2019 award.
 
Our expertise has created ERP implementation success stories across various industries, including wholesale distribution, manufacturing, banking and finance, professional services, and more.

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Talk-to-an-ERP-expert
Talk to an expert

Talk to an expert

about amplifying your success

DWR delivers the tools to amplify success; by bringing the right technology, process framework, and team of business experts together.

We're an award-winning NetSuite ERP partner based in Sydney and Melbourne.

Take the next step to amplify your business success.

Talk to a business technology expert about your challenges, goals and needs.

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