FAQS

NetSuite

What is NetSuite?

NetSuite is a cloud-based SaaS ERP running on Oracle databases, particularly aligned with small to medium enterprises.

It consists of 3 main applications: e-Commerce, Financials and CRM, although these components may be reported slightly differently.

NetSuite also has a One World version accommodating businesses operating across multiple countries and currencies and/or with multiple subsidiaries.

NetSuite was developed from Oracle Small Business (also known as NetLedger), a web-hosted accounting package. As such it is built around its accounting, orders and inventory credentials.

From a more granular perspective, NetSuite has numerous modules which make up each of these components, and customers can choose which modules to implement, with a cost incurred for each additional module beyond the standard NetSuite Enterprise implementation.

What are the benefits of NetSuite?

  • A single data set: All core reporting and searches are real-time
  • Cloud-based SaaS: No capital outlay on infrastructure
  • Low cost for an ERP: Very competitive pricing in comparison to SAP, Microsoft GP, Oracle, and most — if not all — other well-known vendors
  • Financials are excellent: NetSuite was built from Oracle Small Business (aka NetLedger) with the backing of Larry Ellison, co-founder of Oracle
  • Highly customisable via the GUI front-end or scripting: Includes workflow and custom fields, lists and records/tables
  • Extremely powerful front-end search functionality for all users: Enables everyone to create and extract reports for themselves
  • Extensively customisable: Custom management and operational dashboards and reports
  • Supports complex businesses: Supports businesses with multiple locations/warehouses, foreign currencies, subsidiaries and multi-national presence
  • Report on any transactional information by any or all of the following: Location, Department and Class, or custom segments, allowing a business to slice and dice it’s reporting while maintaining a simple General Ledger/Chart of Accounts
  • Only pay for the modules you need
  • Particularly suited to small and medium sized businesses
  • Relatively user-friendly interface

How much does NetSuite cost?

You can subscribe to NetSuite for as little as $1000 per month depending on your requirements, however the price will depend on the nature of the solution you require.

What is included in the NetSuite price?

All software hosting, upgrades and maintenance costs are included in the subscription.

Is NetSuite suitable for small, medium or large companies?

NetSuite is suitable for organisations of all sizes from small businesses to larger enterprises who deal with multiple subsidiaries and currencies.

How many customers does NetSuite have?

Currently NetSuite has about 40,000 customers worldwide.

How much is NetSuite for Small Business?

NetSuite Small Business Starter Edition starts at $99 per month with 1 full user and 10 limited access users. Additional full users are $49 per month.

What does the cost of NetSuite Include?

The cost of NetSuite includes all software upgrades, hosting and maintenance costs.

Is there a limit on the number of NetSuite users I can have?

No. NetSuite is a totally scalable solution which supports any number of users ranging from one to thousands.

Is NetSuite a hosted (on demand) service?

Yes. NetSuite is a hosted (On Demand) subscription based service provided via the Internet.

How long is a NetSuite contract for?

Your NetSuite contract is for a minimum period of one year and a maximum period of three years.

Who will provide my NetSuite support?

As a partner DWR can offer you support. NetSuite also offers various support options. In addition, it provides telephone and email support to all its customers. For more details of you various support options.

What are the benefits of a multi-year contract for NetSuite?

With a multi-year contract you are able to lock prices in for up to three years.

Is NetSuite PCI DSS Compliant?

Yes. NetSuite has successfully completed an assessment based on the PCI Data Security Standard (PCI DSS).

What happens to NetSuite if my ISP goes down?

NetSuite provides an Off-line Client. In addition you can run NetSuite off a mobile hotspot as a backup or you can simply use the NetSuite Mobile App available on IOS and Android stores.

Does NetSuite have standard "Terms of Service"?

Yes they do.  You can download them here terms-of-service

What is NetSuite’s "Up-time Guarantee"?

The Service Level Target Up-time is 99.5% for each month. You can also check the live status here: https://status.netsuite.com/

What can I claim if NetSuite does not meet their up-time guarantee?

For details of what you may claim please see Exhibit A of the Terms of Service.

What are NetSuite’s scheduled Maintenance windows?

Scheduled Maintenance Windows are Monday – Friday and Saturday from 10pm to 3 am (PST). No scheduled maintenance between the first and last seven days of the month. No scheduled maintenance is performed during day time hours.

Which client based Operating Systems/Web browsers are supported by NetSuite?

NetSuite supports Windows, Unix, Apple Mac and Linux for the Client Operating System. Internet Explorer 5+, Safari, Netscape 7+ or other Mozilla-based browsers are the supported Browsers.

What development tools/languages are used to develop NetSuite?

The NetSuite application has been built in the J2EE framework. NetSuite use Java as the core programming language and utilize standard industry development tools.

What is the recommended bandwidth per concurrent user at the NetSuite customer site?

It varies by customer and NetSuite do not have a specific measurement per customer. The suggested minimum is a 500Kb ADSL line which can support multiple users.

Salesforce

Can I import my current contacts into Salesforce CRM?

Yes you can. Contacts can be imported into Salesforce via the Data Import Wizard and the Data Loader.

Can I send website leads directly into Salesforce CRM?

Yes you can using the Salesforce web-to-lead form.  Other options are also available for particular website platforms such as WordPress.