FAQs about NetSuite ERP software

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NetSuite ERP FAQs

What is NetSuite ERP software?

NetSuite is a cloud-based SaaS ERP running on Oracle databases, particularly aligned with small to medium enterprises.

It consists of 3 main applications: e-Commerce, Financials and CRM, although these components may be reported slightly differently.

NetSuite also has a One World version accommodating businesses operating across multiple countries and currencies and/or with multiple subsidiaries.

NetSuite was developed from Oracle Small Business (also known as NetLedger), a web-hosted accounting package. As such it is built around its accounting, orders and inventory credentials.

From a more granular perspective, NetSuite has numerous modules which make up each of these components, and customers can choose which modules to implement, with a cost incurred for each additional module beyond the standard NetSuite Enterprise implementation.

What are the benefits of NetSuite?

  • A single data set: All core reporting and searches are real-time
  • Cloud-based SaaS: No capital outlay on infrastructure
  • Low cost for an ERP: Very competitive pricing in comparison to SAP, Microsoft GP, Oracle, and most — if not all — other well-known vendors
  • Financials are excellent: NetSuite was built from Oracle Small Business (aka NetLedger) with the backing of Larry Ellison, co-founder of Oracle
  • Highly customisable via the GUI front-end or scripting: Includes workflow and custom fields, lists and records/tables
  • Extremely powerful front-end search functionality for all users: Enables everyone to create and extract reports for themselves
  • Extensively customisable: Custom management and operational dashboards and reports
  • Supports complex businesses: Supports businesses with multiple locations/warehouses, foreign currencies, subsidiaries and multi-national presence
  • Report on any transactional information by any or all of the following: Location, Department and Class, or custom segments, allowing a business to slice and dice it’s reporting while maintaining a simple General Ledger/Chart of Accounts
  • Only pay for the modules you need
  • Particularly suited to small and medium sized businesses
  • Relatively user-friendly interface

How much does NetSuite cost?

You can subscribe to NetSuite for as little as $1000 per month depending on your requirements, however the price will depend on the nature of the solution you require.

What is included in the price of NetSuite?

All software hosting, upgrades and maintenance costs are included in the subscription.

Is NetSuite suitable for small, medium or large companies?

NetSuite is suitable for organisations of all sizes from small businesses to larger enterprises who deal with multiple subsidiaries and currencies.

How many customers does NetSuite have?

Currently NetSuite supports over 32,000 customers globally.

What does the cost of NetSuite include?

The cost of NetSuite includes all software upgrades, hosting and maintenance costs.

Is there a limit on the number of NetSuite users I can have?

No. NetSuite is a totally scalable solution which supports any number of users ranging from one to thousands.

Is NetSuite a hosted (on demand) service?

Yes. NetSuite is a hosted (On Demand) subscription-based service provided via the Internet.

What is the term of a NetSuite license?

Your NetSuite licensing contract is an annual subscription, available for a minimum period of one year and a maximum period of three years.

Who will provide my NetSuite support?

As a partner DWR can offer you support. NetSuite also offers various support options. In addition, it provides telephone and email support to all its customers. For more details of you various support options.

What are the benefits of a multi-year contract?

With a multi-year contract you are able to lock prices in for up to three years.

What happens to NetSuite if my ISP goes down?

NetSuite provides an Off-line Client. In addition you can run NetSuite off a mobile hotspot as a backup or you can simply use the NetSuite Mobile App available on IOS and Android stores.

Is NetSuite PCI DSS Compliant?

Yes. NetSuite has successfully completed an assessment based on the PCI Data Security Standard (PCI DSS).

Does NetSuite have an uptime guarantee?

The Service Level Target Up-time is 99.5% for each month. You can also check the live status here: https://status.netsuite.com/

What is the recommended bandwidth (internet speed) for each NetSuite user?

Modern internet connections can easily handle NetSuite’s minimum requirements. The suggested minimum is a 500Kb ADSL line which can support multiple users.

Learn more about NetSuite ERP
Learn More
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ERP Requirements Planning Tool Kit

Simplify the complex task of selecting the right ERP solution for your business with our comprehensive Requirements Planner. Our expertly designed tool helps you identify, prioritise, and articulate your organisations specific ERP needs, ensuring that you find the perfect fit for your unique requirements.

ERP Requirements Planner
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Manage Your ERP Evaluation Team

Assign roles, track progress, and facilitate effective communication within the team, ensuring seamless collaboration and a well-coordinated evaluation process.

Build Your ERP Evaluation Team
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Define Your ERP Module Requirements

Streamline your ERP evaluation by defining and prioritising the vital modules for your organisation's success. Select the ideal ERP solution customised to meet your module requirements and optimise your business operations.

Select Your ERP Module Requirements
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Refine Your ERP Functionality Requirements

Enhance your ERP evaluation process by fine-tuning your functionality requirements with our comprehensive feature list, organised by module. Simplify the task of identifying and prioritising the specific functionalities your business needs to streamline operations.

Refine Your ERP Functionality Requirements
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Create Your ERP Evaluation and Implementation Timeline With Your Target Milestones

Effortlessly outline your ERP evaluation and implementation journey with our customisable timeline feature. Set target milestones and track progress as you navigate through the process. Our intuitive tool empowers you to plan and visualise key stages, ensuring a structured and successful ERP evaluation and implementation within your desired timeframe.

Create a Detailed ERP Implementation Project Plan
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Get a Visual Representation of Your ERP Project Implementation Progress

Gain a clear and visual representation of your ERP project implementation progress with our dynamic tracking feature. Our tool provides intuitive charts and graphs that showcase key milestones, tasks, and their completion status. Stay informed, monitor progress, and ensure a smooth and successful implementation of your ERP solution.

Visualise Your ERP Evaluation Project
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