NetSuite Ecommerce Edition

Key Features

SuiteCommerce: The Foundation of Unified Commerce

At the heart of the NetSuite eCommerce Edition is SuiteCommerce, a fully integrated platform that supports the creation of engaging and responsive online stores. With its intuitive design tools, businesses can build custom websites that reflect their brand identity while offering a seamless user experience across all devices.

SuiteCommerce’s built-in features, such as advanced search, product filtering, and personalised recommendations, ensure that customers can easily find what they need. By integrating directly with NetSuite’s ERP, businesses can eliminate data silos, ensuring that inventory levels, pricing, and order statuses are always accurate and up-to-date.

Inventory and Order Management

Effective inventory and order management are critical to eCommerce success. The NetSuite eCommerce Edition provides real-time visibility into inventory across all channels and locations, allowing businesses to optimise stock levels, reduce overstocks, and prevent stockouts.

The system also supports advanced order management capabilities, such as drop shipping, split shipments, and in-store pickup, giving customers greater flexibility and convenience. With automated workflows for order processing and fulfilment, businesses can reduce errors, improve delivery times, and enhance overall customer satisfaction.

Omnichannel Commerce for a Seamless Experience

Today’s customers expect consistent and connected shopping experiences, whether they interact with a brand online, in-store, or through mobile apps. NetSuite eCommerce Edition enables true omnichannel commerce by unifying customer, order, and inventory data across all channels.

For businesses with both online and physical retail operations, this integration ensures a seamless transition between channels, allowing customers to order online and pick up in-store, or return items purchased online at physical locations.

Advanced Personalisation and Customer Engagement

Modern eCommerce requires more than just a functional online store—it demands personalised and engaging shopping experiences. NetSuite eCommerce Edition equips businesses with tools to tailor interactions based on customer behaviour, preferences, and purchase history.

With built-in personalisation features, businesses can display targeted product recommendations, customised promotions, and dynamic content that resonates with individual shoppers. These capabilities enhance customer engagement, increase conversion rates, and foster loyalty by making each interaction more relevant and valuable.

The system’s integration with NetSuite CRM further enhances customer relationships by providing a complete view of each customer’s journey. This enables businesses to anticipate needs, resolve issues proactively, and build long-term loyalty.

Subscription and Recurring Billing Support

For eCommerce businesses offering subscription-based products or services, NetSuite eCommerce Edition provides robust support for recurring billing models. The platform handles automated invoicing, payment processing, and revenue recognition for subscription products, ensuring accuracy and compliance with accounting standards.

These capabilities allow businesses to efficiently manage subscription lifecycles, including upgrades, downgrades, and renewals, while providing customers with a seamless experience. This is especially valuable for businesses operating in industries such as SaaS, meal kit delivery, or subscription box services.

Integrated Marketing and Promotions

Driving traffic and conversions requires effective marketing strategies, and NetSuite eCommerce Edition includes tools to help businesses execute campaigns that deliver results. The platform supports email marketing, promotional discounts, coupon codes, and abandoned cart recovery, all of which can be managed directly within the system.

With integrated analytics, businesses can track campaign performance and ROI, enabling them to refine their strategies and focus on initiatives that generate the greatest impact. These tools ensure that marketing efforts are aligned with sales goals and customer expectations.

Global Commerce Capabilities

For businesses operating in multiple markets, NetSuite eCommerce Edition provides robust support for global commerce. The system handles multi-language, multi-currency, and multi-taxation requirements, enabling businesses to expand into new regions seamlessly.

By automating complex processes such as currency conversion, tax calculations, and localised content management, the platform reduces the operational burden of managing international eCommerce. This allows businesses to focus on growth and delivering exceptional experiences to customers worldwide.

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