A NetSuite CRM + ERP solution delivers deeper customer insights
Our Client Success
Unlock the Power of NetSuite: Download the Buyer's Guide Today
Navigating the diverse landscape of ERP software solutions can be daunting. With the NetSuite Buyer's Guide, you'll gain access to insider knowledge that empowers you to make the best decisions for your company. Get detailed insights into NetSuite's capabilities from operations, financial management, customer relationship management, and more.
Less digging, more selling
How effectively are you selling to and retaining customers?
Sales teams have a lot going on. To hit targets, they need to quickly uncover new opportunities, tirelessly build relationships, and keep close track of deals to progress them.
Customer service is just as complex. You need more than spreadsheets and post-it notes to keep track of queries, updates, and challenges.
What slows teams down?
Digging for data takes time and effort.
CRM software makes it faster and easier for salespeople to sell and customer service teams to improve the customer experience.
The lead-to-loyal-customer journey
What is a CRM system?
CRM software enables you to keep track of all communications and closely nurture relationships with your leads, prospects, and customers.
There's no more digging for data in spreadsheets or single-use applications with a CRM system. You gain a single platform to manage sales processes and enhance the customer experience.
How NetSuite CRM software delivers results
A NetSuite CRM system is fully integrated within the NetSuite ERP platform to power up your entire lead-to-customer-advocate workflow. Sales, marketing, customer service, inventory, project management, and more are all brought together under one roof.
With CRM + ERP working together, you gain deeper customer behaviour insights and clarity into your most valuable lead and prospect interactions.
Stand out NetSuite CRM features
Complete communication history, all in one place.
Customer 360 view of AR ageing, sales and service activities and KPIs.
Case management directly from customer records.
Complete communication history, all in a place.
Customer 360 view of AR ageing, sales and service activities and KPIs.
Case management directly from customer records.
Talk to an ERP and CRM software specialist to learn more.
Know what action to take, and when
Boost customer lifetime value with every interaction
A CRM + ERP solution gives you actionable insights by analysing past sales trends and habits together with purchase and customer history data.
Get better predictions on how to sell more, to which customers, and when. Understand which leads to focus on, who to target with marketing campaigns, and which valued customers could become your next advocates.
Have value-driven conversations
CRM + ERP gives you complete transparency at every customer journey stage.
Customer service knows about sales conversations, sales can view marketing activity, and marketing understands what’s selling. From lead to customer, everyone is empowered with valuable information.
Stand out NetSuite CRM features
Selective calendar sharing.
See marketing campaign histories on customer records.
Fully customisable alerts and reminders.
Selective calendar sharing.
See marketing campaign histories on customer records.
Fully customisable alerts and reminders.
Talk to an ERP and CRM software specialist to learn more.
Why choose a NetSuite ERP system?
31,000+
customers worldwide
NetSuite was born in the cloud in 1998. The platform is now used by 31K+ customers globally.
1
powerful business platform
Leverage one platform to consolidate, streamline, and automate all core business operations.
NetSuite's stand-out CRM software features
Save time - from lead to customer advocate
NetSuite CRM empowers teams to manage the end-to-end customer process more efficiently.
With a single source of truth, you'll save time at every stage, including:
- Quote management
- Opportunity to order, renewals, upsells, and cross-sells
- Commissions and sales forecasting
- Partner relationships
- Automated marketing campaigns
- Customer case management
- Contact and task follow-ups with dashboard reminders
NetSuite's stand-out CRM software features
Boost sales performance
Arm your sales team with real-time visibility of pipelines, deals closed, and sales forecasts.
With a unified quote to cash solution, salespeople gain concise dashboard views with KPIs and report snapshots, including lead to customer conversion, expected revenue vs achieved, and more.
Sales teams also see the full story of customer interactions, including support cases, outstanding invoices, contract management, and order histories.
NetSuite's stand-out CRM software features
A unified view of your customers
NetSuite CRM + ERP gives you a single system for a unified view of your customer information. See customers’ preferences, past transaction histories, and every interaction with your company.
Enable your sales, marketing and support teams to have more informed conversations and deliver consistent, relevant customer experiences at every touchpoint.
NetSuite's stand-out CRM software features
Data that stays in your country
With a NetSuite ERP solution, you never need to wonder, “Where is CRM data stored?”.
NetSuite has 2 x Australian data servers in Sydney and Melbourne. Your valuable customer data is always stored securely, onshore, within Australia.
Learn more about NetSuite’s data centres.
NetSuite's stand-out CRM software features
Deliver outstanding customer experiences
NetSuite’s 360-degree view of customer information gives everyone a live, detailed view of customer service and support.
Customer service teams gain consolidated dashboard views with report snapshots highlighting your most important and time-sensitive support cases. Set and assign tasks and reminders for follow-up.
With NetSuite CRM software, you can ensure nothing ever falls off the radar.
Why CRM Software Is Vital to Your Revenue Generation Strategy
When you have detailed data on customer behaviour and priorities, your sales, marketing, and customer service efforts can become closely aligned.
Sales reps can have more valuable conversations that convert leads into prospects and customers.
Find out why CRM software is vital to improving the customer experience – and your revenue generation.
Your complimentary guide brings detailed insights into:
➡️ The 7 signs your business needs a CRM system.
➡️ How to better manage leads, pipeline, and forecasting.
➡️ How sales teams can improve the customer experience and boost revenue.
And a lot more to uncover. Download your guide now.
Download your business guide
ERP Requirements Planning Tool Kit
Simplify the complex task of selecting the right ERP solution for your business with our comprehensive Requirements Planner. Our expertly designed tool helps you identify, prioritise, and articulate your organisations specific ERP needs, ensuring that you find the perfect fit for your unique requirements.
Manage Your ERP Evaluation Team
Assign roles, track progress, and facilitate effective communication within the team, ensuring seamless collaboration and a well-coordinated evaluation process.
Define Your ERP Module Requirements
Streamline your ERP evaluation by defining and prioritising the vital modules for your organisation's success. Select the ideal ERP solution customised to meet your module requirements and optimise your business operations.
Refine Your ERP Functionality Requirements
Enhance your ERP evaluation process by fine-tuning your functionality requirements with our comprehensive feature list, organised by module. Simplify the task of identifying and prioritising the specific functionalities your business needs to streamline operations.
Create Your ERP Evaluation and Implementation Timeline With Your Target Milestones
Effortlessly outline your ERP evaluation and implementation journey with our customisable timeline feature. Set target milestones and track progress as you navigate through the process. Our intuitive tool empowers you to plan and visualise key stages, ensuring a structured and successful ERP evaluation and implementation within your desired timeframe.
Get a Visual Representation of Your ERP Project Implementation Progress
Gain a clear and visual representation of your ERP project implementation progress with our dynamic tracking feature. Our tool provides intuitive charts and graphs that showcase key milestones, tasks, and their completion status. Stay informed, monitor progress, and ensure a smooth and successful implementation of your ERP solution.
Book your live ERP demo
and start amplifying your success
DWR delivers the tools to amplify success; by bringing the right technology, process framework, and team of business experts together.
We're an award-winning NetSuite ERP partner based in Sydney and Melbourne.
Talk to a business technology expert about your challenges, needs, and business growth goals.
Companies we've helped to amplify success
See the DWR customer success stories