FAQs about NetSuite ERP software

NetSuite is a cloud-based SaaS ERP running on Oracle databases, particularly aligned with small to medium enterprises.

It consists of 3 main applications: e-Commerce, Financials and CRM, although these components may be reported slightly differently.

NetSuite also has a One World version accommodating businesses operating across multiple countries and currencies and/or with multiple subsidiaries.

NetSuite was developed from Oracle Small Business (also known as NetLedger), a web-hosted accounting package. As such it is built around its accounting, orders and inventory credentials.

From a more granular perspective, NetSuite has numerous modules which make up each of these components, and customers can choose which modules to implement, with a cost incurred for each additional module beyond the standard NetSuite Enterprise implementation.

• A single data set: All core reporting and searches are real-time
• Cloud-based SaaS: No capital outlay on infrastructure
• Low cost for an ERP: Very competitive pricing in comparison to SAP, Microsoft GP, Oracle, and most — if not all — other well-known vendors
• Financials are excellent: NetSuite was built from Oracle Small Business (aka NetLedger) with the backing of Larry Ellison, co-founder of Oracle
• Highly customisable via the GUI front-end or scripting: Includes workflow and custom fields, lists and records/tables
• Extremely powerful front-end search functionality for all users: Enables everyone to create and extract reports for themselves
• Extensively customisable: Custom management and operational dashboards and reports
• Supports complex businesses: Supports businesses with multiple locations/warehouses, foreign currencies, subsidiaries and multi-national presence
• Report on any transactional information by any or all of the following: Location, Department and Class, or custom segments, allowing a business to slice and dice it’s reporting while maintaining a simple General Ledger/Chart of Accounts
• Only pay for the modules you need
• Particularly suited to small and medium sized businesses
• Relatively user-friendly interface

You can subscribe to NetSuite for as little as $1000 per month depending on your requirements, however the price will depend on the nature of the solution you require.

All software hosting, upgrades and maintenance costs are included in the subscription.

NetSuite is suitable for organisations of all sizes from small businesses to larger enterprises who deal with multiple subsidiaries and currencies.

Currently NetSuite supports over 32,000 customers globally.

The cost of NetSuite includes all software upgrades, hosting and maintenance costs.

No. NetSuite is a totally scalable solution which supports any number of users ranging from one to thousands.

Yes. NetSuite is a hosted (On Demand) subscription-based service provided via the Internet.

Your NetSuite licensing contract is an annual subscription, available for a minimum period of one year and a maximum period of three years.

As a partner DWR can offer you support. NetSuite also offers various support options. In addition, it provides telephone and email support to all its customers. For more details of you various support options.

With a multi-year contract you are able to lock prices in for up to three years.

NetSuite provides an Off-line Client. In addition you can run NetSuite off a mobile hotspot as a backup or you can simply use the NetSuite Mobile App available on IOS and Android stores.

Yes. NetSuite has successfully completed an assessment based on the PCI Data Security Standard (PCI DSS).

The Service Level Target Up-time is 99.5% for each month. You can also check the live status here: https://status.netsuite.com/

Modern internet connections can easily handle NetSuite’s minimum requirements. The suggested minimum is a 500Kb ADSL line which can support multiple users.