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Industry Solutions
NetSuite for Telecommunications
The #1 Cloud ERP for Telecommunications Providers
Billing Complexity Chaos Managing usage-based billing, tiered pricing, bundled services, and promotional offers across multiple systems leads to billing errors, revenue leakage, and customer disputes that damage reputation.
Customer Experience Breakdown Fragmented customer data across provisioning, billing, and support systems makes it impossible to deliver seamless service or quickly resolve issues, leading to increased churn in a competitive market.
Revenue Recognition Nightmares Complex service bundles, multi-element arrangements, and evolving compliance requirements create manual reconciliation nightmares that delay financial close and risk regulatory penalties.
Network Asset Blindness Without integrated operational and financial data, optimising network investments, tracking asset utilisation, and planning capacity becomes guesswork, leading to over-investment or service degradation.
Scaling Bottlenecks Manual processes for service provisioning, order management, and customer onboarding create operational bottlenecks that prevent efficient scaling as subscriber bases and service offerings expand.
Advanced Subscription Billing
Handle any pricing model with confidence. Usage-based billing, tiered plans, bundled services, and promotional pricing with automated invoicing, proration, and revenue recognition compliant with telecommunications standards.
Unified Customer Management
360-degree customer view across all touchpoints. Integrated CRM tracking service history, support tickets, billing, and preferences enables personalised service and proactive issue resolution that reduces churn.
Revenue Optimisation Platform
Maximise revenue with sophisticated tools. Real-time revenue recognition, automated collections, churn analysis, and pricing optimisation ensure accurate financial reporting while identifying growth opportunities.
Operational Excellence
Streamline service delivery end-to-end. Automated provisioning workflows, order orchestration, inventory management, and field service coordination reduce operational costs while improving service quality.
Compliance and Reporting
Meet regulatory requirements with confidence. Built-in compliance controls, audit trails, and automated reporting for telecommunications regulations ensure adherence while reducing administrative burden.
Client Success
Superloop - Network Solutions Provider
Challenge: Managing financial operations, tracking network performance, and scaling services as demand grew with legacy systems lacking scalability and integration capabilities.
Solution: NetSuite deployment with advanced financial and operational management capabilities tailored for network service providers.
Results:
- Enhanced tracking of network performance metrics
- Improved financial reporting for better resource allocation
- Streamlined operational workflows to support service delivery
- Real-time insights into financial and operational performance
- Successfully scaled operations to meet growing customer demand
Telegate - Telecommunications Services
Challenge: Managing customer relationships, financial operations, and service delivery as client base grew with legacy systems lacking integration for effective tracking.
Solution: NetSuite implementation focused on CRM and financial management capabilities for telecommunications service providers.
Results:
- Streamlined management of customer interactions
- Improved financial reporting for greater transparency
- Enhanced service delivery for faster response times
- Real-time insights into customer and financial performance
- Successfully scaled operations to support growing client base
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Subscription and Usage Billing
Sophisticated billing engine supporting any pricing model. Usage-based charging, tiered rates, volume discounts, and complex bundles with automated rating, invoicing, and revenue recognition.
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Customer Lifecycle Management
Complete customer journey from prospect to advocate. Lead management, service provisioning, support ticketing, and retention programmes unified in a single platform for exceptional customer experience.
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Revenue Management
Automated revenue recognition for complex scenarios. Multi-element arrangements, service bundles, and deferred revenue with compliance for ASC 606 and IFRS 15 standards.
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Network Asset Management
Track and optimise network investments. Asset lifecycle management, depreciation tracking, capacity planning, and ROI analysis ensure efficient capital deployment and utilisation.
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Order Management and Provisioning
Streamline service delivery from order to activation. Automated workflows, API integration with provisioning systems, and real-time status tracking accelerate time to revenue.
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Analytics and Business Intelligence
Real-time insights into business performance. Customer acquisition costs, ARPU, churn rates, network utilisation, and service profitability with customisable dashboards and predictive analytics.
Why Wholesale Distributors Choose DWR
Deep Telecommunications Understanding
Experience with Australian telecommunications providers like Superloop. We understand billing complexity, regulatory requirements, and the competitive dynamics of the Australian telco market.
Proven Telecommunications Solutions
Our NetSuite implementations include telco-specific configurations, billing rules, integration patterns, and reporting frameworks designed for various telecommunications business models.
Scalable Implementation Methodology
Established approach for telecommunications implementations that supports rapid growth, handles acquisitions, and integrates with network management and provisioning systems.
Ongoing Telecommunications Support
Continuous support for new service launches, regulatory changes, and operational improvements as your telecommunications business evolves in a dynamic market.
Frequently Asked Questions
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Transform Your Telecommunications Operations
Stop letting operational complexity erode your margins and customer satisfaction.
Telecommunications providers using NetSuite report significant improvements in billing accuracy, customer satisfaction, and operational efficiency, enabling rapid service innovation while maintaining profitability and compliance.
Ready to Modernise Your Telco Operations?
Growing Service Providers → Book Your Billing Transformation Assessment
Evaluate current systems and identify revenue optimisation opportunities
Expanding Telcos → Get Your Operations Efficiency Analysis
Assess service delivery and customer experience improvements
All Telecommunications → Talk to a Telecommunications Expert
Discuss your specific operational challenges and growth objectives
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