Engineering the framework for continued innovation

Industry – Manufacturing & supply:
industrial systems

Our Client Success


A family-owned business in operation for 100+ years

John Sample Group (JSG) aims to become one of the world’s leading providers of engineered industrial systems and services. Founded in 1921 by George H. Sample, this family-owned business has already seen significant growth. Now in operation for 100+ years, the group operates across Australia, Indonesia, Singapore, South Africa, and New Zealand and employs 750+ staff.

JSG designs, develops, and supplies engineered industrial systems that drive efficiency and lengthen asset lifespan. As a result, JSG reduces operational risk and provides lasting value for its customers while contributing to long-term environmental sustainability. The company has also supported medical advancements in Africa, Asia, and Oceania regions and the preservation of endangered animal species, including Koalas and Sumatran Tigers.

Disparate systems limiting visibility

As with many long-standing companies, masses of business data had accumulated in several disparate systems. Without a central source of information, manual processes and consolidation of data across business units had become the norm. The need to manually produce, verify, and re-check critical reporting data became time-consuming and limited visibility across business units and entities.

Oracle NetSuite Dashboard

Why JSG chose NetSuite ERP

JSG knew that simplifying and streamlining processes could reduce the time and costs of managing its increasing manual workload. And with operations across multiple countries, instant visibility of business performance was imperative.

As a pioneer of the cloud ERP industry, NetSuite has an established reputation for unifying and enhancing operations for multi-entity and multinational companies. Therefore, it was a natural conclusion to review NetSuite as the ERP solution to consolidate operations across JSG’s global entities.

By partnering with DWR, you're partnering to transform the business. Just as with any client and supplier relationships, it's vital to have an excellent relationship with your technology partner. DWR drives this relationship focus from day one.


A streamlined framework for success

The NetSuite OneWorld solution implemented by DWR has brought a new level of structure and support for JSG’s global growth. The company now has segregated ERP and GL instances for each of its entities, which also provides local currency reporting. Despite this much-needed separation of entities, the business still has real-time visibility of local, regional, and headquarter operations and financials.

DWR set up a manufacturing edition with advanced procurement functionality that has streamlined the source-to-pay process and improved supplier relationships. JSG project managers have since saved significant time and enhanced customer relationships, thanks to vastly improved budgeting and job costing tools.

A single system for continued success

Additionally, JSG management has gained live dashboards to understand operational, financial, and overall company performance, all in real-time. With secure, role-based access, single-source business data is available to JSG’s people from wherever they are across the globe.

JSG now has one streamlined system with improved process frameworks to manage:

  • Finance
  • Operations
  • Warehouse & workshopping
  • Customer service
  • Engineering & product management
  • Project management
  • Sales & exporting

There’s no more waiting for reports to be run - JSG now has secure, role-based access to data across all business operations worldwide. The team now has a live view of company performance to drive confidence in strategic decisions.

The outcomes John Sample Group achieved by partnering with DWR

Icon-VisibilityLive visibility of local, regional, and headquarter operations and financials
Icon-White-Multi-CurrencySegregated ERP and GL instances for each of its entities with local currency reporting
Icon-Cloud-AccessSecure, role-based access to single-source business data
Icon-DashboardLive dashboards with snapshots of operational, financial, and overall company performance
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