A NetSuite CRM + ERP solution delivers deeper customer insights

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Page Intro - ERP Financial Management Software

Less digging, more selling

How effectively are you selling to and retaining customers?

Sales teams have a lot going on. To hit targets, they need to quickly uncover new opportunities, tirelessly build relationships, and keep close track of deals to progress them.

Customer service is just as complex. You need more than spreadsheets and post-it notes to keep track of queries, updates, and challenges.

What slows teams down?

Digging for data takes time and effort.

CRM software makes it faster and easier for salespeople to sell and customer service teams to improve the customer experience.

The lead-to-loyal-customer journey

What is a CRM system?

CRM software enables you to keep track of all communications and closely nurture relationships with your leads, prospects, and customers.

There's no more digging for data in spreadsheets or single-use applications with a CRM system. You gain a single platform to manage sales processes and enhance the customer experience.

How NetSuite CRM software delivers results

A NetSuite CRM system is fully integrated within the NetSuite ERP platform to power up your entire lead-to-customer-advocate workflow. Sales, marketing, customer service, inventory, project management, and more are all brought together under one roof.

With CRM + ERP working together, you gain deeper customer behaviour insights and clarity into your most valuable lead and prospect interactions.

Stand out NetSuite CRM features

Complete communication history, all in one place.

Customer 360 view of AR ageing, sales and service activities and KPIs.

Case management directly from customer records.

Complete communication history, all in a place.

Customer 360 view of AR ageing, sales and service activities and KPIs.

Case management directly from customer records.

Talk to an ERP and CRM software specialist to learn more.

Talk to an expert

Know what action to take, and when

Boost customer lifetime value with every interaction

A CRM + ERP solution gives you actionable insights by analysing past sales trends and habits together with purchase and customer history data.

Get better predictions on how to sell more, to which customers, and when. Understand which leads to focus on, who to target with marketing campaigns, and which valued customers could become your next advocates.

Have value-driven conversations

CRM + ERP gives you complete transparency at every customer journey stage.

Customer service knows about sales conversations, sales can view marketing activity, and marketing understands what’s selling. From lead to customer, everyone is empowered with valuable information.

Stand out NetSuite CRM features

Selective calendar sharing.

See marketing campaign histories on customer records.

Fully customisable alerts and reminders.

Selective calendar sharing.

See marketing campaign histories on customer records.

Fully customisable alerts and reminders.

Talk to an ERP and CRM software specialist to learn more.

Talk to an expert

Why Choose NetSuite ERP Software?

Why choose a NetSuite ERP system?

31,000+

customers worldwide

NetSuite was born in the cloud in 1998. The platform is now used by 31K+ customers globally.

powerful business platform

Leverage one platform to consolidate, streamline, and automate all core business operations.

Get your tailored demo

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NetSuite CRM software features - Save time - from lead to customer advocate

NetSuite's stand-out CRM software features

Save time - from lead to customer advocate

NetSuite CRM empowers teams to manage the end-to-end customer process more efficiently.

With a single source of truth, you'll save time at every stage, including:

Quote management
Opportunity to order, renewals, upsells, and cross-sells
Commissions and sales forecasting
Partner relationships
Automated marketing campaigns
Customer case management
Contact and task follow-ups with dashboard reminders

NetSuite CRM software features - Boost sales performance

NetSuite's stand-out CRM software features

Boost sales performance

Arm your sales team with real-time visibility of pipelines, deals closed, and sales forecasts.

With a unified quote to cash solution, salespeople gain concise dashboard views with KPIs and report snapshots, including lead to customer conversion, expected revenue vs achieved, and more.

Sales teams also see the full story of customer interactions, including support cases, outstanding invoices, contract management, and order histories.

NetSuite CRM software features - A unified view of your customers

NetSuite's stand-out CRM software features

A unified view of your customers

NetSuite CRM + ERP gives you a single system for a unified view of your customer information. See customers’ preferences, past transaction histories, and every interaction with your company.

Enable your sales, marketing and support teams to have more informed conversations and deliver consistent, relevant customer experiences at every touchpoint.

NetSuite CRM software features - Data that stays in your country

NetSuite's stand-out CRM software features

Data that stays in your country

With a NetSuite ERP solution, you never need to wonder, “Where is CRM data stored?”.

NetSuite has 2 x Australian data servers in Sydney and Melbourne. Your valuable customer data is always stored securely, onshore, within Australia.

Learn more about NetSuite’s data centres.

NetSuite CRM software features - Deliver outstanding customer experiences

NetSuite's stand-out CRM software features

Deliver outstanding customer experiences

NetSuite’s 360-degree view of customer information gives everyone a live, detailed view of customer service and support.

Customer service teams gain consolidated dashboard views with report snapshots highlighting your most important and time-sensitive support cases. Set and assign tasks and reminders for follow-up.

With NetSuite CRM software, you can ensure nothing ever falls off the radar.

Why CRM Software Is Vital to Your Revenue Generation Strategy

When you have detailed data on customer behaviour and priorities, your sales, marketing, and customer service efforts can become closely aligned.

Sales reps can have more valuable conversations that convert leads into prospects and customers.

Find out why CRM software is vital to improving the customer experience – and your revenue generation.

Your complimentary guide brings detailed insights into:

➡️ The 7 signs your business needs a CRM system.
➡️ How to better manage leads, pipeline, and forecasting.
➡️ How sales teams can improve the customer experience and boost revenue.

And a lot more to uncover. Download your guide now.